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Privacy Policy

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This privacy policy sets out how Arrow electrics uses and protects any information that you give arrowelectrics when you use this website. Arrow Electrics is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Arrow Electrics may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

CUSTOMER AND RECIPIENT PERSONAL INFORMATION

To ensure that we can communicate effectively with both customers and recipients, it is very important that you provide accurate personal information.

Please remember that we value your privacy and will never lease, rent or sell your private information. For more information, please see our privacy policy.

Customer’s email address We use this information when you contact us about our services. We will also use the customer’s email for communications and responses to our services offered from time to time. Please ensure that email addresses are accurate.

Customer’s telephone number We use this information to contact customers in relation to booking appointments, repairs and updating you on repair completion.

This privacy policy sets out how Arrow Electrics Limited uses and protects any information that you give Arrow Electrics Limited when you use this website. Arrow Electrics Limited is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Arrow Electrics Limited may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

1. WHAT WE COLLECT

We may collect the following information: a) Name, b) Contact information including email address and, in some instances, telephone number, c) Demographic information such as postcode, d) IP address e) information connected with reviews you leave on our website or app f) details of the device with which you browsed g) your purchase history with us h) your browsing history on our website or app.

For the list of cookies we collect see the
‘How we use Cookies’ section.

2. WHAT WE DO WITH THE INFORMATION WE GATHER

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Where the information is necessary for the adequate performance of the contract between you and us for us to provide our services

For customer service and resolution purposes

Internal record keeping.

We may use the information to improve our products and services.

3. WHO WE SHARE YOUR INFORMATION WITH

In order to provide our services, we may need to provide your information to our trusted third party partners, for example:

for the delivering of parts for washing machine or cooker.

4. SECURITY

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

HOW WE USE COOKIES

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website and app in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website and app, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website and app. The ICO provide an extensive explanation of the ways that you can block cookies, please visit https://ico.org.uk/for-the-public/online/cookies/ for more information on how to block cookies.

Specific cookies that may be used on our site include. The table below lists the cookies we collect and what information they store.

This website uses cookies. We use cookies to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services. You consent to our cookies if you continue to use our website.

Cookies are small text files that can be used by websites to make a user’s experience more efficient.

The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission.

This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.

This website uses cookies. We use cookies to do things like remember what you’ve added to your shopping basket, offer live support and helping our team to understand which sections of the website you find most interesting and useful. If you’re happy with the use of cookies by Flourish and selected partners, click OK.

Cookies are small text files that can be used by websites to make a user’s experience more efficient.

The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission.

This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.

Your consent applies to the following domains: www.arrowelectrics.co.uk